Troubleshooting
Troubleshoot MindsNet
Resolve sign-in, loading, search, notification, and browser problems.
Current MindsNet experience3 sections
In this guide
1
Start with these checks
- 1Confirm that the device has a working internet connection.
- 2Refresh the page once and retry the exact action.
- 3Check whether you are signed into the intended account.
- 4Try a current version of a supported browser with content blockers temporarily disabled for the site.
- 5Record the page URL, time, and exact error before clearing anything.
2
Sign-in problems
- Check username spelling and keyboard capitalization.
- Use Forgot password rather than repeatedly guessing.
- Open reset links in the same browser where possible and request a new link if it expired.
- If a shared S.A.I. authorization was cancelled, start it again and approve the correct account.
3
Report a reproducible issue
Send support the product name, device and browser, account username, steps that reproduce the problem, expected result, actual result, and a screenshot with sensitive data removed. Contact info@mindsnet.org when no in-product support control is available.
Still need help with this guide?
Send feedback with the page, device, expected result, and steps to reproduce. Never send passwords, verification codes, or access tokens.
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