Troubleshoot MindsNet

Start with these checks

1. 1Confirm that the device has a working internet connection.
2. 2Refresh the page once and retry the exact action.
3. 3Check whether you are signed into the intended account.
4. 4Try a current version of a supported browser with content blockers temporarily disabled for the site.
5. 5Record the page URL, time, and exact error before clearing anything.

Sign-in problems

• Check username spelling and keyboard capitalization.
• Use Forgot password rather than repeatedly guessing.
• Open reset links in the same browser where possible and request a new link if it expired.
• If a shared S.A.I. authorization was cancelled, start it again and approve the correct account.

Report a reproducible issue

Send support the product name, device and browser, account username, steps that reproduce the problem, expected result, actual result, and a screenshot with sensitive data removed. Contact info@mindsnet.org when no in-product support control is available.